Pass your Dental Receptionist Interview | PassMyInterview.com (2023)

Dental Receptionist Job Description

Dental Receptionist Job Brief:

The reputation of a Dental Surgery or Practice is heavily reliant on not only the standard of treatment and patient care that is provided, but also the level of service offered by the Dental Receptionist. Therefore, it is absolutely vital you are able to demonstrate the key skills, qualities and attributes required to perform the role competently at your interview. These include an ability to deliver fantastic customer and patient service, maintain patient confidentiality and abide by GDPR rules and regulations, be able to manage and handle patient bookings, have outstanding telephone and communication skills, be able to handle customer complaints and also work as part of a team to achieve the Dental Practice’s mission and goals.

Dental Receptionist Assessable Key Skills, Qualities & Attributes:

• CUSTOMER-FOCUSED CARE – You will need to provide examples during your interview of when you have provided outstanding customer service and/or care.
• ORGANIZATIONAL SKILLS AND ATTENTION TO DETAIL – The margin for error as a Dental Receptionist is extremely thin. If you make mistakes when taking bookings and appointments either online or over the telephone, the consequences can be dire. During the interview, be willing to provide examples of when you have demonstrated exceptional attention to detail and organisational skills whilst at work.
• CONFIDENTIALITY – An ability to respect and maintain patient and client confidentiality as a Dental Practice Receptionist is absolutely vital. During your interview, explain to the panel how you fully understand what it means and give an example of where you have already demonstrated this in a previous role at work or otherwise.
• WORK UNDER PRESSURE – The Dental Surgery will undoubtedly be extremely busy at times, and it will be your job to be able to work quickly, diligently and efficiently whilst under pressure. During your Dental Receptionist interview, give the panel examples of when you have already worked under pressure to resolve either difficult problems or tasks whilst multi-tasking.

TIP #1 – In addition to being able to organize, plan and execute your work diligently and professionally, you will need to demonstrate outstanding customer service within this role. Questions such as “Describe a time when you delivered excellent customer or client care?” will be asked during the Dental Receptionist interview. Make sure you have at least one solid answer to this question, and also be sure to mention that you understand how important your ability to look after their patients and clients is to the reputation of the Dental Practice/Surgery.

TIP #2 – The Dental Receptionist will have to possess exceptional organizational skills and be able to manage multiple tasks all at once. For example, you will be trusted to manage the Dental Surgery’s booking system, and ensure the smooth transition between patient appointments.

TIP #3 – During the interview, be sure to utilise positive keywords and phrases when describing yourself, such as: enthusiastic, open to feedback, organized, customer-focused, resilient, ability to plan ahead, provide excellent customer service, and also be able to communicate confidently.

TIP #4 – You will need to demonstrate an understanding of how important patient and client confidentiality is, and more importantly, understand how GDPR impacts on your responsibilities when dealing with patient and client information and data.

TIP #5 – At PassMyInterview.com, we are often asked by interviewees which questions they should ask in their Dental Receptionist interview. To help you be the stand out candidate, we recommend you ask the following three questions:

QUESTION – If I am successful, and you hire me as your Dental Receptionist, how could I help you within my role to help you obtain more patients and clients for your practice?

QUESTION – What’s the most popular type of treatment at your practice? Is it routine dental check-ups or procedures?

QUESTION – What are your future plans for the Dental Practice in the next few years? Do you plan to maintain the current business levels you have, or are you looking to expand?

I have an interview tomorrow 🙈

UPDATE: I got the job offer.
THANKS Richard 👍

Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.

I have an interview I'm so nervous 😭

Update: I GOT THE JOB

Thank you so much! I went today and got the job on the spot!

THANK YOU SO MUCH! VERY INSIGHTFUL ✨

Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head

Thank you so much..i have an interview later...it helped a lot to boost my confidence.

I have an interview today ill update you on how i do :).

UPDATE: I GOT THE JOB THANK YOU!

The complaint steps literally saved me for my interview earlier, thank you!!:)

This is excellent !!

This is so helpful. Thank you so much for the tips and advice!

I got the job! Thank you!!

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